Lead the administration, support, and optimization of Cisco UCCE and Unified Communications platforms, ensuring high availability and performance.
Manage and troubleshoot complex issues related to Cisco communication systems, including voice, video, and contact center technologies.
Provide hands-on support for day-to-day telecom operations, addressing incidents, requests, and service disruptions in a timely manner.
Collaborate with cross-functional teams, including network engineering and IT support, to resolve telecom-related issues and integrate telecom systems with other enterprise technologies.
Oversee system upgrades, patches, and maintenance activities for Cisco UCCE/UC platforms, ensuring minimal downtime and disruption