Job Description Team Leader (BPO Sales Process)

Position: Team Leader – Sales Process

Industry: BPO / Contact Center

Experience: Minimum 2 Years

Qualification: Graduation Not Mandatory

Location: Kolkata

Key Responsibilities
Lead and manage a team of sales executives to achieve daily, weekly, and monthly targets.
Monitor individual and team performance against key sales KPIs.
Drive sales performance, conversion, revenue, and productivity.
Conduct regular team huddles, performance reviews, and coaching sessions.
Provide feedback and develop team members to improve sales performance.
Monitor attendance, adherence, shrinkage, and attrition.
Ensure compliance with process guidelines, quality standards, and company policies.
Identify performance gaps and implement corrective action plans.
Prepare and maintain daily/weekly/monthly performance reports and MIS.
Coordinate with Quality, Training,



and Operations teams to improve overall process performance.

Eligibility & Requirements
Minimum 2 years of experience in a BPO Sales Process is mandatory.
Prior experience as a Team Leader in a Sales Process is preferred.
Robust knowledge of sales targets, conversion, productivity, and other sales KPIs.
Valuable communication and team-handling skills.
Ability to motivate, coach, and manage a sales team.
Basic knowledge of MS Excel and MIS reporting.
Graduation is not mandatory.
Candidates must have relevant BPO Sales experience.

Key Skills

BPO Sales | Team Handling | Sales Target | Conversion | Productivity | Coaching | Performance Management | Attrition | Shrinkage | Adherence | MIS | Team Leadership

📌 Team Lead Kolkata
🏢 globiva
📍 Kolkata