16 Sep
|
TELUS Digital
|
Noida
16 Sep
TELUS Digital
Noida
Key Responsibilities:
Deliver comprehensive process training programs to recent hires and existing team members.
Design, update, and enhance training modules in alignment with business processes.
Conduct pre- and post-training assessments to measure learning effectiveness.
Collaborate with operations and quality teams to identify training needs.
Monitor trainee performance and provide coaching to improve proficiency.
Maintain detailed training records, feedback, and progress reports.
Ensure compliance with organizational and client-specific guidelines during training.
Facilitate refresher sessions based on performance trends and quality insights.
Required Skills & Qualifications:
Working as a process trainer in an international BPO for2-4 yr(s)
Comfortable with 24*7 shifts
Living or Ok to relocate in Noida(within 35 kms) of Company
Must be a graduate
.
📌 Process Trainer International Voice Noida
🏢 TELUS Digital
📍 Noida