Job Description
The Client Services Executive will act as the primary coordination point between the client and Metaverse911's internal teams after a project is confirmed. The role requires someone who is highly organised, proactive and comfortable coordinating multiple people, deadlines and project requirements simultaneously. This is not a cold-calling or sales role. The primary responsibility is to make sure that clients receive the right solution, at the right time, with transparent communication throughout the project.
nKey ResponsibilitiesClient Communication
n
- n
- Act as the primary point of contact for assigned clients after project confirmation.n
- Understand the client's final requirements, timelines, venue details and deliverables.n
- Conduct regular client follow-ups and project update calls.n
- Ensure clients receive timely updates instead of having to continuously follow up.n
- Document client feedback, approvals and changes clearly.n
- Maintain professional communication through email, WhatsApp, calls and meetings.n
nProject Coordination
nCoordinate projects involving solutions such as:
n
- n
- HoloBox implementationsn
- AR experiencesn
- VR/MR applicationsn
- AI-based experiencesn
- Interactive kiosksn
- Holographic solutionsn
- Exhibition technologyn
- Immersive contentn
- Custom XR implementationsn
nEnsure every department clearly understands:
n
- n
- What needs to be deliveredn
- Client expectationsn
- Deadlinesn
- Pending approvalsn
- Dependenciesn
- Changes requested by the clientn
nProject Documentation
nMaintain proper documentation for every project, including:
n
- n
- Client requirement sheetn
- Project briefn
- Scope of workn
- Client approvalsn
- Content received from the clientn
- Dev