Job Description

Senior Technical Support Engineer

About the role
The Senior Technical Support Engineer represents the highest level of technical expertise Operating from the Bangalore Center of Excellence this role is responsible for resolving the most complex product issues, leading deep technical investigations, and serving as the internal escalation point for the broader support team. Senior engineers work directly with the Engineering organization on product defects, drive root cause analysis, mentor junior team members, and contribute knowledge content that improves both human and AI-assisted support capabilities.



This is a technically demanding and highly impactful role for engineers who thrive on solving hard problems in complex enterprise settings.

Key responsibilities
Serve as the senior technical escalation point for complex and high-priority customer
Lead deep investigations into product defects, performance issues, integration failures,
and cloud infrastructure incidents.
Collaborate directly with Engineering to reproduce, document, and drive resolution of
product-level defects.
Mentor and coach Technical Support Engineers — providing technical guidance, code
and log review, and knowledge

📌 Technical Support Engineer Vasanthanagar
🏢 qpact
📍 Vasanthanagar