THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and agile workplace. We look forward to welcoming your enthusiasm and fresh perspective.

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution with explicit and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.




• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Beginner customer service skills.
• Intermediate communication skills.
• Beginner analytical thinking skills.
• Beginner multitasking skills.

📌 Infra Tech Support Practitioner Bengaluru
🏢 Accenture
📍 Bengaluru