Company Description

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide current keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland

Digital Outcomes.





Job Description

We're looking for a detail-oriented and customer-focused Technical Support Services professional to join our organization in Hyderabad, India. In this role, you will be the frontline support for our clients, providing effective and organized technical assistance to resolve issues and ensure optimal system performance. You will combine solid technical knowledge with excellent communication skills to deliver exceptional support experiences.
Provide first-level and second-level technical support to end-users via phone, email, chat, and remote support tools
Troubleshoot hardware, software, and network-related issues with a systematic and analytical approach
Document all support tickets accurately in the ticketing system, maintaining detailed records of issues and resolutions
Analyze technical problems, identify root causes, and implement effective solutions in a timely mann

📌 Technical Support Services Hyderabad
🏢 Sutherland
📍 Hyderabad