Job DescriptionJob Requirements*
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- Leading Networks Team of 30 resources from offshore and also working as secondary lead for 30 onsite resources. N
- Must-Have · Excellent Communication skill. · Independently drive P2/P1 Technical calls from networks end. · Excellent knowledge in Routing, Switching and Wireless workplace. · Excellent knowledge of switches/ routers/firewalls/Wireless Controllers and other hardware/modules. · Should have good knowledge of Cisco firewalls and/or Checkpoint & Palo Alto Firewalls. · Candidate should be CCNP, CCIE and/or have equivalent certification for other vendors like Checkpoint, Juniper/Palo Alto etc.. · Liaise directly with the customer to understand requirements and provide solution with help of team. · Liaise with solution and infrastructure architects to agree on the LAN/WAN/Wifi network solution. · Create good relationship with offshore team and in turn enable good relation between onsite and offshore network resources. N
nKey Responsibilities*
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- Independently drive Technical calls for P2 or P1 from networks end and ensure issue N
- resolved sooner with visible efforts invested. N
- 2 Create/Arrange design(LAN/ WAN) for new requirement from customer for new small/ big projects. N
- 3 Regular direct connect with customer to understand their pain and fix them. N
- 4 Enable service improvements and Automation in Networks domain with help of available tools and team. N
- 5 Provide quality documents to Process team, SDMs and other team whenever requested with no delay or concerns. N
- 6 Attending daily, weekly or monthly meeting scheduled with teams, customer and TCS leads for updates and actions. N
- 7 Work closely with other stream leads for assistance and support from networks end or vice-versa. N
- 8 Regular connect with Networks resources to address their queries/concerns, work as a transparent lead and maintain positive energy to team. N
- 9 Keep self up to date with ongoing technology changes