Customer Project/Program Management

Job Family Definition:

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations,

through planning, controlling and managing customer projects. Manages corporate, customer and

third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible

for business as well as team management.

Job Family Definition for Mgr, Progr Mgmt Office: Responsible for establishing and maintaining the

portfolio and project management workplace based upon Policies, Standards, Customer

Engagement Roadmap and Global Method. May perform responsibilities as a member of an

Engagement Program Management Office (EPMO) or as a business unit leader with responsibility

for a portfolio of customer projects.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a

subject matter expert. Frequently contributes to the development of current ideas and methods. Works





on complex problems where analysis of situations or data requires an in-depth evaluation of multiple

factors. Leads and/or provides expertise to functional project teams and may participate in crossfunctional

initiatives. Acts as an expert providing direction and guidance to process improvements

and establishing policies. Frequently represents the organization to external customers/clients.

Exercises significant independent judgment to determine best method for accomplishing work and

achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

Manages customer project delivery.

Revenue as detailed in Impact section.

Very large/ complex/ single or multiple region.

High risk.

High complexity legal and commercial issues.

Manages project financials including P&L.;

Meets or exceeds SOAR approved budgets.

Provides reliable financial forecasts to themanagement.

Manages business development.

Identifies and dev

📌 Program Manager Bengaluru (India)
🏢 AlgoLeap Technologies
📍 India