Company Description

Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer recent solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks current possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance.



Delivering measurable results.

Job Description

We're looking for a dedicated and customer-focused E-Commerce Customer Support professional to join our team in Hyderabad, India. In this role, you will be the voice of our organization, providing exceptional support to our customers across multiple channels. You will handle inquiries, resolve issues, and ensure every customer interaction reflects our commitment to excellence and satisfaction. This position offers an excellent opportunity to develop your customer service expertise while working with a agile e-commerce platform.
Respond promptly and professionally to customer inquiries via email, live chat, phone, and social media channels
Troubleshoot and resolve product-related issues, order discrepancies, and technical concerns with empathy and efficiency
Process returns, refunds, exchanges, and other customer requests while adhering to company policies
Maintain

📌 E Commerce Customer Support Hyderabad
🏢 Sutherland
📍 Hyderabad