About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our cutting-edge CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

Runs the IT operational risk discipline day to day across the Telecom, Network, Systems — the register, the assessments, the control testing and the resilience assurance that together give leadership an honest view of where the estate is exposed and what is being done about it.
Identify and quantify operational risk before it presents as an incident — single points of failure, capacity and obsolescence, control gaps, concentration and dependency.
Drive treatment plans to named owners and dates, and hold them there until closed or formally accepted at the right level.
Assure resilience and recoverability through evidence — tested,



documented and honestly reported — rather than through assumption.

The role carries process ownership rather than remediation delivery. Its value lies in the accuracy of the picture it presents and the persistence with which it pursues closure.

Primary Job Responsibilities

Risk Identification & Register Management

• Own the day-to-day operation of the IT operational risk register: intake, assessment, scoring against the agreed impact and likelihood scale, ownership assignment, and periodic review to a fixed cadence.
• Run structured risk assessments for sites, platforms, circuits and services; document exposure, existing controls, residual risk and recommended treatment.
• Maintain the single-point-of-failure and concentration view across circuits, carriers, data centres, platforms and key suppliers, and keep it current as the estate changes.
• Mine incident, problem and change data for emerging risk signals — re

📌 Manager Risk Hyderabad (India)
🏢 Foundever
📍 India