Quality Analyst – Health Coaching

Company: MetaGO Health
Function: Training & Quality – Health & Wellness
Location: Mumbai
Employment Type: Full time
Recommended Experience: 2–4 years

About MetaGO Health
MetaGO Health is a doctor-led metabolic health platform combining medical supervision, diagnostics, GLP-1 therapy where clinically appropriate, nutrition guidance and behavioural coaching in a structured six- or twelve-month programme.

About the Role
A positive coaching session must be clinically responsible, personally relevant and genuinely helpful—not simply completed on time.
As a Quality Analyst – Health Coaching, you will audit interactions between Health Coaches and members to ensure that every session meets MetaGO’s standards for nutrition guidance, coaching effectiveness, empathy, documentation, safety and process adherence.
This is not a general call-centre quality role. A formal nutrition or dietetics background is mandatory because you must understand the coaching content you are evaluating.

What You’ll Own
Audit Health Coach calls,



video sessions, chats and case documentation using an approved quality scorecard.
Evaluate the accuracy and relevance of nutrition and lifestyle guidance.
Assess coaching skills such as active listening, empathy, goal setting, behaviour-change support, motivation and accountability.
Check whether recommendations are personalised to the member’s health conditions, preferences, routine and programme stage.
Verify that coaches reinforce doctor-approved treatment plans without diagnosing, prescribing or suggesting medication changes.
Identify missed red flags, inappropriate medical claims or concerns that should have been escalated.
Review session notes for completeness, accuracy, confidentiality and timely documentation.
Check adherence to onboarding, follow-up, escalation and member-engagement SOPs.
Provide structured, evidence-based feedback to Health Coaches.
Conduct feedback discussions and support coache

📌 Quality Analyst – Health Coaching Mumbai
🏢 Metago Health
📍 Mumbai