Company Name: VARITE India Private Limited

About The Client:

An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.

Essential Job Functions:
Provide technical support via telephone and email, thoroughly logging all interactions in respective support cases.
Work night shifts without rotations, with a 9-hour shift ranging from 8 PM to 7 AM IST. Participate in weekend or holiday coverage on a rotational basis with the team.
Validate and report customer-submitted product bug reports with precision.
Educate customers on the use of Digital Marketing products.
Handle projects expertly and within stated timelines.
Fully own cases and contribute to the success of global teams.
Identify trends and potential issues, communicating them promptly to affected parties.




Support sustainable and scalable software solutions for Adobe’s largest customers.
Maintain accurate and complete product documentation.
Treat each case as an prospect to delight customers, despite factors outside the consultant’s control (such as product limitations or dependencies on third parties).
Assist in special projects and other duties as assigned.

Qualifications:
Must have valuable written and communication skills Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services. Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management.
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST, and PHP.
Knowledge of mobile and video programming solutions.
Experience with Tag Management tools.
Desirable experience with Adobe Solutions such as Adobe Experience Platform, Analytics, Target, Audience Manager, or other web analytics and op

📌 Technical Support Consultant Noida
🏢 VARITE
📍 Noida