Company Name: VARITE India Private Limited

About The Client:

Client is a leading digital transformation solutions provider and IT services company with over 30,000 employees across 30+ countries. Headquartered in Aliso Viejo, California, it helps Fortune 500 and Global 1000 clients with digital, cloud, AI, cybersecurity, and engineering services.

Essential Job Functions:
Handle a variety of technical procedures, both current and established, including initial diagnosis, triage, and issue resolution where possible.
Work with product owners to confirm that product runbooks, monitoring/KPI dashboards, SLAs, and c*omer notification procedures are accurate and up to date.
Handle advanced troubleshooting, typically through escalations from SEs/SREs.
Resolve root causes of problems wherever possible.
Expand existing product functionality and related automation, tooling, and dashboards with logical and maintainable solutions.
Improve logging and monitoring to enable quick and accurate error detection.




Understand how c*omers interact with systems and accurately reflect their experience in monitoring.
Focus, as needed, on product resource usage and how dependencies are tested and managed.
Create automation to detect compliance requirements when needed.
Add comments and/or refactor existing product code to improve readability, modularity, maintainability, and ease of contribution.
Provide code reviews for SE peers and share best practices, SE tools knowledge, and troubleshooting techniques.
Participate in team on-call rotation and act as a technical leader at the organizational level.
Advise on the best approach for segmenting and orienting SE work to deliver the greatest business value.
Create AMS governance strategies based on service contract terms.
Work closely with providers to ensure application stability and resiliency.
Remain accountable for the quality of managed service providers and their adherence to contract SLAs.
Analyse applicati

📌 Lead I Thiruvananthapuram (India)
🏢 VARITE
📍 India