Job Description
Key missions of the position:
Planning and Implementation of all the retrofits/maintenance & overhauling of products at Customer site
Secure product performances by monitoring and implementing the containment actions, troubleshooting etc .
Having regular meeting with customer for the product performance and getting it sign-off on periodic basis as per the contractual requirements
Improve Customer response time
Cost Effectiveness by improving efficiency during warranty intervention, preventive and corrective maintenance, overhauling.

Main responsibilities:
Deliver warranty services from delivery of the product to the end of warranty period
Support during the commissioning of the Product/System on train and Locomotive
Execute all Field scheduled operations (retrofit, overhaul, maintenance etc.) in order to meet FT objectives and Customer requirements
Provide support to Engineering & Quality team for effective problem solving
Ensure availability and use of special tools for Warranty & Customer support




Ensure availability of Spares for 0km and Warranty service and efficiently manage site inventory required for maintenance and overhaul
Ensure feedback of field experience at all stages to improve reliability of the products
Challenge Customer’s claim and establish authenticity of customer warranty claim
Responsible of EHS (Workplace, Health and Safety) organization & deployment
Participate actively in QRQC (Quick Response Quality Control) process & Failure Reporting Analysis & Corrective Action System (FRACAS)
Periodic reporting of the open points of Customer and follow ups till the action is closed.

Education: B.Tech/Diploma - Electrical or Mechanical
Professional Experience - 5 to 8 years as Service Engineer
Key Competences :
Should have very good communication skill in English and Hindi/Regional language
Strong analytical skills ,Versatile attitude to work in changing workplace , Presentation skills ,
Should

📌 Field Service Engineer Hosur
🏢 Wabtec
📍 Hosur