Job Description
Maintain and troubleshoot computers, laptops, printers, scanners, servers, switches, routers, Wi-Fi, and other IT equipment.
Provide day-to-day technical support to all hotel departments, including Front Office, Housekeeping, Food & Beverage, Finance, HR, Sales, and Administration.
Monitor and maintain the hotel's LAN, WAN, Wi-Fi, internet connectivity, and network infrastructure.
Support and maintain hotel applications such as Property Management System (PMS), Point of Sale (POS), HRMS, accounting systems, and other operational software.
Assist with installation, configuration, upgrading, and maintenance of hardware and software.
Manage user accounts, email accounts, passwords, access rights, and system permissions.
Ensure regular data backup and assist with data recovery when required.
Monitor antivirus, firewall, endpoint security, and other IT security systems.
Maintain CCTV, access control, telephone/PBX, IPTV, and other technology systems where applicable.




Support guest Wi-Fi and resolve guest technology-related issues promptly.
Maintain IT inventory, asset records, software licenses, and equipment documentation.
Coordinate with external vendors and service providers for maintenance, repairs, and technical support.
Perform preventive maintenance of IT systems and equipment.
Ensure IT systems are available and operational during hotel business hours and support emergency issues when required.
Follow hotel IT policies, cybersecurity procedures, and data protection standards.
Maintain proper records of incidents, service requests, maintenance activities, and IT assets.
Assist the IT Manager in implementing current technology projects and system upgrades.
Provide basic IT training and guidance to hotel employees.
Ensure minimum downtime of critical hotel systems and escalate major issues to the IT Manager or relevant vendor.

📌 It Executive Udaipur
🏢 FAIRMONT
📍 Udaipur