Purpose
As a Client Experience Support Manager, you will manage Client support staff members and the work they perform to support our clients. You will drive process and performance improvement to meet or exceed customer expectations. You will focus on the team to provide enthusiastic support, which includes analyzing root-cause issues and solutions rather than addressing transactional support issues and hold staff accountable to consistent process and improved performance.

Clinisys' AI Philosophy
Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing settings operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 42 countries,



Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. We must drive an AI-first sense of purpose and urgency.

Essential Functions
· Manages performance of Client Support staff through mentoring, education, standard processes, client focus and metrics.
· Manage consistent metrics for the Client Support organization
o Daily, weekly and monthly reporting on organizational performance and productivity
o Measuring individual performance
o Monitor backlog and customer concerns trends to find root causes and provide solutions to processes and education/communication to all staff to implement changes.
· Drive continuous service improvement based on quality metrics and customer feedback. This would include management of customer concerns and service request management, including trend analys

📌 Manager Client Experience Support Kolkata
🏢 Clinisys
📍 Kolkata