Noida, Uttar Pradesh
Job Summary

QA Position Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness

Key Responsibilities
QC of voice and non-voice transactions
Deliver 1 on 1 feedback
Create action plans in consultation with operations
Analyze & identify processes which deviate from approved workflows & participate in updating or documenting them
Participate in calibrations with the Ops team, present analysis, document changes & report out to the Client

Skill Requirements
Excellent communication and written skills
Excellent time management skills and the ability to prioritize work accordingly
Ability to effectively interact and collaborate across functions and levels

Other Requirements
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📌 Team Lead Voice Noida
🏢 HCLTech
📍 Noida