Automobile experience preferred

Duties

Customer Relationship Management
Maintain robust relationships with customers.
Ensure high levels of customer satisfaction during and after service.
Handle customer complaints and resolve issues promptly.
Conduct regular follow-ups after vehicle service.

Service Appointment Coordination
Schedule and confirm service appointments.
Coordinate with the service team for timely delivery of vehicles.
Inform customers about service progress and delays.

Customer Feedback & Satisfaction
Collect customer feedback through calls, surveys, or reviews.
Monitor Customer Satisfaction Index (CSI) scores.
Take corrective action based on customer complaints and feedback.

Communication & Support
Explain service estimates, repairs, and charges clearly to customers.
Maintain regular communication regarding vehicle status.
Provide reminders for periodic maintenance, insurance renewal, and extended warranty.

Pay: ₹22,000.00 - ₹25,000.00 per month

Perks:
Cell phone reimbursement
Health insurance
Provident Fund

Work Location: In person

📌 Customer Relationship Manager Crm Ettumanoor (India)
🏢 EVM NISSAN
📍 India