Client Handling & Relationship Management
Act as the primary point of contact for clients and understand their requirements.
Build and maintain strong relationships with existing and potential clients.
Handle client queries, provide timely solutions, and ensure customer satisfaction.
Conduct client meetings and maintain regular follow-ups.
Collect client feedback and ensure continuous improvement in services.
Sales & Business Development
Handle incoming enquiries and convert them into confirmed business opportunities.
Understand client needs and suggest suitable solutions.
Prepare quotations, proposals, and presentations for clients.
Follow up with clients for approvals, negotiations, and closures.
Identify opportunities for repeat business and referrals.
Achieve assigned sales and revenue objectives.
Coordination & Execution Support
Coordinate with Design, Operations, Production, and Execution teams for smooth project delivery.
Ensure client requirements are communicated clearly to internal teams.
Track project progress and keep clients updated.
Support the team during event execution and ensure client expectations are met.
Documentation & Reporting
Maintain client databases and sales records.
Update client interactions and follow-ups.
Prepare daily/weekly sales reports.
Maintain records of enquiries, quotations, and closures.
Required Skills
Excellent communication and interpersonal skills.
Robust client handling and relationship-building abilities.
Positive negotiation and convincing skills.
Sales-oriented approach with customer focus.
Ability to manage multiple clients simultaneously.
Valuable presentation and follow-up skills.
Proficiency in MS Office and CRM tools.
Problem-solving attitude and ownership mindset.
Experience
2–5 years of experience in Client Servicing, Sales, Business Development, or Customer Relationship Management.
Preferred Candidate Profile
Customer-focused with a positive attitude.
Professional communication and presentation skills.
Ability to build long-term client relationships.
Strong follow-up and sales closure skills.
Comfortable working in a fast-paced environment.
Willingness to attend client meetings and site visits when required.