About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work workplace.
ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Career Opportunities

Job Code: IJP- Executive Customer Engagement

Position

Executive – Customer Engagement

No. of Positions

Department

Operations

Function

Operations - Agency

Reporting to

Asst Manager - Customer Engagement

Band

5

Location

Coimbatore APC

Last date of submission

Key Responsibilities:
Managing office administration assets and upkeep of the same.
Agents Contracting
New Business Processing




Banking of Initial & Renewal Premium
Managing Petty cash & vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues.
Audit Rating

Measure of Success:
Service to Delight- 3Days
Customer Engagement - 70%
Surrender Retention - 68%
NPS-85
100% Banking with 24 hours.
Vendor payment TAT should be < 10 days
Surrender Requests <1%
100 % Accuracy of POS requests
100 % Accuracy of Customer service
Zero Day upload of POS & Claims Docs in FTP server.
Audit rating 2

Desired qualifications and experience:
Graduate / Post-Graduate in any discipline.
Minimum 2 years’ experience handling front end customer services
Knowledge of service quality is required

Knowledge and skills required:
Must be highly customer centric
Excellent communication skills
Valuable co-ordination skills
Data management on Excel should be valuable

State:

Tamil Nadu

Branch:

Coimbatore APC

Department:

Operations

Function:

Operations - Agency

Posted On:

17-Aug-2026

📌 Executive Customer Engagement Agency Tamil Nadu
🏢 AxisMaxlife
📍 Tamil Nadu