Role:- ICCC Expert
Experience - 0 To 3 yrs
Location:- Sinhagad Road , Pune
Educational Qualification:- Any IT Background
Shifts:- Rotational

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer queries and provide accurate information.
Register, track, and follow up on customer complaints and requests.
Coordinate with relevant teams for issue resolution.
Maintain proper records of calls, complaints, and customer interactions.
Escalate critical or unresolved issues to the concerned team.
Ensure a positive customer experience through effective communication.

Requirements
1–3 years of experience in a Call Center, Customer Support, or similar role.
Experience in a Command Centre/ICCC environment will be an added advantage.
Positive communication skills in Marathi and Hindi.
Valuable knowledge of English will be an added advantage.
Basic computer knowledge and familiarity with MS Office.
Good listening, problem-solving, and interpersonal skills.
Ability to work in shifts, if required.

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
Provident Fund

Work Location: In person

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