JOB TITLE: Trainee - Account Executive

JOB SUMMARY:

Working in U.S. Shifts, the executives in this department, collect billing outstanding, on behalf of Doctors, Hospitals and Healthcare providers.

Job Requisites:

· Under Graduation Degree – Preferably, Arts and Science

· Excellent English Communication Skills

· Adherence to U.S. Shift Timings

· Positive analytical and listening skills

· Working knowledge in MS office

Roles and Responsibilities
Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
Record after-call actions and perform post call analysis for the claim follow-up
Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact




Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of advantages received etc prior to making the call
Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments

· Ensuring the daily assigned accounts are resolved/ worked on

· Escalate difficult collection situations to Team Leaders situations and seek education and instruction.

This is a target and quality based role.

Perks:
Food provided
Health insurance
Provident Fund

Work Location: In person

📌 Voice Process Fresher Chennai
🏢 Coronis Ajuba
📍 Chennai