Counsel patients and their attendants regarding treatment plans, procedures, and hospital services.
Explain treatment packages, estimated costs, and payment options clearly.
Coordinate with doctors, nursing staff, and other departments to ensure smooth patient care.
Assist patients with admission, discharge, and follow-up processes.
Address patient queries, concerns, and complaints in a qualified and empathetic manner.
Build trust and maintain positive relationships with patients and their families.
Guide patients on insurance, TPA, and cashless hospitalization procedures.
Ensure all patient documentation and consent forms are completed accurately.
Follow up with patients regarding appointments, investigations, and post-treatment care.
Maintain patient records while ensuring confidentiality and data privacy.




Collect patient feedback and coordinate with concerned departments for service improvement.
Promote hospital health packages and preventive healthcare services when appropriate.
Coordinate with the billing department for financial counseling and payment-related queries.
Ensure high patient satisfaction through timely communication and support.
Perform any other patient care responsibilities assigned by the management.

Job Type: Full time

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages:
Health insurance

Education:
Bachelor's (Required)

Experience:
total work: 7 years (Required)
Digital Marketing in a Multispecility Hospital: 5 years (Required)

Language:
English (Required)

Work Location: In person

📌 Patient Counselor Tilak Nagar
🏢 Aastha Hospital
📍 Tilak Nagar