We are looking for an experienced Operations Manager with solid experience in the Travel & Tourism industry to manage day-to-day travel operations and ensure smooth execution of customer trips.

Key Responsibilities:
Manage and guide the Operations and Reservation Executives
Monitor all confirmed bookings and ensure timely execution
Coordinate with hotels, vendors, transport providers and other travel partners
Ensure timely issuance of vouchers, confirmations and travel documents
Handle customer and operational escalations effectively
Develop and implement operational SOPs and processes
Monitor service quality and ensure a high level of customer satisfaction
Coordinate closely with Sales, KAM and Finance teams
Track pending payments, refunds, cancellations and related issues
Ensure smooth coordination and execution of complete customer trips




Identify operational gaps and implement improvements for better efficiency
Monitor team performance and ensure operational deadlines are met

Candidate Requirements:

5–8 years of experience in Travel & Tourism / Tour & Travel operations
Strong experience in travel operations, reservations and booking management
Good knowledge of hotel/vendor coordination
Experience handling customer escalations
Strong team management and coordination skills
Good understanding of cancellations, refunds and payment follow-ups
Robust problem-solving and decision-making abilities
Excellent communication and interpersonal skills
Ability to work in a fast-paced, customer-focused setting

Pay: ₹45,000.00 - ₹65,000.00 per month

Work Location: In person

📌 Operations Manager Travel & Tourism Gurugram
🏢 TrellisHR
📍 Gurugram