The Support Executive will be responsible for providing technical support for software applications and Microsoft-based platforms. The role involves troubleshooting issues, performing root cause analysis, coordinating with L3/Development teams, and ensuring timely resolution of technical problems related to web applications and backend systems.
Key Responsibilities:
Provide technical support for Microsoft platform, web applications, and networking issues
Perform problem analysis, RCA (Root Cause Analysis), and implement resolutions
Coordinate with L3 support and development teams for issue resolution
Work on SQL Server queries and understand stored procedures
Support IIS-based web applications and ASP.Net systems
Understand and support multi-tier architecture and web services/APIs
Maintain documentation and support incident resolution processes
Required Skills:
Robust understanding of software support and implementation
Knowledge of SQL Server, Web Applications, IIS server, ASP.Net
Basic networking concepts and troubleshooting
Understanding of MS Office (Word, Excel)
Positive communication and analytical skills
Domain Knowledge:
Knowledge of Fastag/Payment Systems/ Payment Gateway/Electronic Toll Collection (ETC) systems/Toll Plaza
Soft Skills:
Positive communication and interpersonal skills
Analytical thinking and problem-solving ability
Ability to collaborate with cross-functional technical teams
Qualification:
Any Graduate with certification/training in Computer Courses
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📌 Application Support Executive Fastag Mumbai
🏢 Winsoft Technologies India
📍 Mumbai
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