Job Summary

We are seeking a welcoming, organized, and culturally sensitive Front Office Intern --Male & Female to be the first point of contact for our international patients. In this role, you will manage front desk operations, coordinate international patient inquiries, and ensure a seamless, hospitable experience from arrival to departure.

Key Responsibilities
Patient Reception: Greet international and domestic patients, manage check-ins/check-outs, and handle front desk inquiries with excellent hospitality.
International Coordination: Assist international guests with registration, scheduling Ayurveda doctor consultations, treatment programming, and billing queries.
Communication Management: Respond promptly to international patient emails, phone calls, and WhatsApp inquiries regarding hospital services and wellness packages.
Documentation & Logistics:



Maintain accurate patient records, coordinate passport/visa documentation requirements (C-Forms), and assist with airport transfers or local travel coordination if needed.

Requirements & Qualifications
Language Skills: Fluency in English (both spoken and written) is mandatory. Knowledge of additional foreign languages (e.g., German, Russian, French, Arabic) or Hindi is highly advantageous.
Technical Skills: Proficiency in basic computer applications (MS Office, Email) and familiarity with Hospital Management Systems (HMS).
Soft Skills: Exceptional interpersonal skills, cultural awareness, patience, and a robust customer-service mindset.

Work Location: In person

📌 Front Office Intern Manjeri
🏢 ILAJ AYUR HERITAGE HOSPITAL
📍 Manjeri