Customer Relations Executive

We are looking for a warm, well-spoken, confident, and responsible skilled to manage customer interactions and ensure a smooth experience from enquiry to delivery.

Key Responsibilities:
Handle walk-ins, calls, WhatsApp enquiries, and Instagram DMs.
Track customer enquiries, appointments, orders, payments, and deliveries.
Follow up with prospective and existing customers.
Coordinate with design, production, store, and social media teams.
Schedule bridal and customisation appointments.
Take basic jewellery photographs and videos using a phone.
Handle order updates and after-sales queries professionally.

Requirements:
Excellent communication and customer-handling skills.
Robust follow-up, coordination, and organisational abilities.
Basic smartphone photography and videography skills.
Experience in jewellery, fashion, bridal, or luxury retail is preferred.

Pay: ₹20,000.00 - ₹25,000.00 per month

Experience:
Customer relationship management: 2 years (Required)

Language:
English (Required)

Location:
Ernakulam, Kerala (Required)

Willingness to travel:
50% (Required)

Work Location: In person

📌 Customer Relationship Executive Kochi (India)
🏢 Tristar Logistics
📍 India