A restaurant captain is a front-of-house team leader who supervises floor service, manages an assigned station, and acts as the main link between guests, servers, and the kitchen.

Role Overview
Job Title: Restaurant Captain (also called Service Captain or Head Waiter)
Department: Food and Beverage (F&B;) Service
Reports To: Restaurant Manager or F&B; Manager
Supervises: Front waiters, back waiters, bussers, and servers.

Key Duties and Responsibilities Guest Service & Floor Management
Greet guests warmly, manage table reservations, and escort customers to their seats.
Take detailed food and beverage orders, offering expert menu and wine recommendations.
Oversee the sequence of service (starters, mains, desserts) to ensure timely delivery.
Check in with guests mid-meal to guarantee satisfaction and handle any complaints promptly.
Process bills and payments accurately via the Point of Sale (POS) system.

Team Leadership & Training
Conduct pre-shift briefings and team huddles to assign station duties and discuss VIP requests.
Train junior servers and recent staff on menu knowledge, service standards, and grooming.




Guide and support floor staff during peak operational hours.

Operations & Standards
Inspect the cleanliness and hygiene of table settings, glassware, cutlery, and side stations (mise-en-place).
Coordinate directly with the kitchen and bar to communicate special dietary needs, allergies, or delays.
Promote daily specials and high-margin items to drive upselling and boost revenue.

Required Qualifications & Skills
Experience: 2 to 5 years of food and beverage service experience in a hotel or fine-dining restaurant.
Education: Degree or diploma in hotel management or hospitality is preferred.
Communication: Excellent verbal skills to interact professionally with guests and lead a team.
Leadership: Robust problem-solving abilities and a calm demeanor under pressure.
Technical Skills: Familiarity with POS systems and basic inventory management.

Pay: ₹18,000.00 - ₹22,000.00 per month

Perks:
Food provided

Work Location: In person

📌 Captain Kharar
🏢 Nirwana Group Restaurant
📍 Kharar