Job DescriptionRole Summary:
nThe Customer Success Manager acts as the bridge between sales, product, and retention, ensuring CognitiveBotics' customers — therapists, centres, schools, and parents — derive maximum value from the platform. The CSM will oversee onboarding, adoption, satisfaction, renewal, and advocacy, aligning customer insights with product evolution.
nKey Responsibilities:
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Own post-sales relationship with therapists, centres, and institutional clients (schools, CSR, DEICs).n
Lead onboarding & training for therapists and parents — ensure smooth product adoption.n
Track usage analytics, measure impact, and proactively address churn risks.n
Collaborate with Product & Tech teams to relay feedback and suggest feature enhancements.n
Drive renewals, upsells, and referrals, maintaining a solid LTV/CAC ratio.n
Build therapist "ambassador" programs for micro-distribution.n




Support in drafting case studies and success stories for marketing & CSR visibility.n
Conduct periodic customer health reviews with dashboards (usage, satisfaction, feedback).n

nProfile Requirements:
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5–8 years in Customer Success & Pre Sales in SaaS, EdTech, or HealthTech.n
Excellent stakeholder management across B2B (centres/schools) and B2C (parents).n
Understanding of early intervention, therapy, or special education ecosystem preferred.n
Solid analytical mindset — ability to read data and act on insights.n
Empathetic communicator — able to handle emotionally sensitive parent interactions.n

nKPIs:
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Retention Rate (>85%)n
NPS improvement quarter-over-quartern
Upsell / referral conversionsn
Active usage per therapist/centren

📌 Customer Success Manager Hyderabad (India)
🏢 CognitiveBotics
📍 India