Key Responsibilities 1.
People
Management- Lead, motivate, and support a team of associates to achieve performance targets.
Conduct regular 1:1s, feedback sessions, and performance discussions.
Drive employee engagement and foster a positive team culture.
Identify training needs and coordinate upskilling initiatives.
Manage leaves, roster alignment, and team discipline as per company policies.
Operational Delivery- Oversee daily operations to ensure smooth workflow and target achievement.
Monitor key KPIs such as quality, productivity, efficiency, and SLA adherence.
📌 Assistant Manager Pune (India)
🏢 EXL
📍 India