Job Summary

IMTS Institute is looking for a detail-oriented and student-focused Examination Executive to manage examination-related student queries and provide timely support. This is primarily a backend operations and student support profile, involving calls, chats, and emails to resolve examination-related issues.

Key Responsibilities
Handle 100–150 calls per day regarding examination-related queries and issues.
Respond to student queries through calls, chat, and email.
Assist students with issues related to exam schedules, login, exam links, technical problems, submissions, and other examination processes.
Understand student concerns and provide accurate and timely resolutions.
Coordinate with the examination, technical, academic, and operations teams for issue resolution.




Follow up on unresolved student queries until closure.
Maintain proper records of student complaints, queries, and resolutions.
Update CRM/Excel/Google Sheets with relevant information.
Escalate technical or examination-related issues to the concerned team whenever required.
Prepare daily reports and maintain accurate examination support records.
Ensure a smooth and positive examination experience for students.

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages
Paid sick time
Paid time off

Work Location: In person

📌 Backend Executive Sector 16
🏢 IMTS Institute
📍 Sector 16