We are looking for a friendly, responsible, and customer-focused Customer Care Representative to join our team. The ideal candidate will handle customer inquiries, assist with orders, resolve issues, and ensure a smooth and positive shopping experience.

Key Responsibilities
Respond to customer inquiries through WhatsApp, phone calls, email, and other support channels.
Assist customers with product information, sizing, measurements, pricing, and order details.
Help customers place orders and guide them through the purchasing process.
Track orders and provide updates on shipping and delivery.
Handle customer concerns related to returns, exchanges, refunds, and cancellations.
Coordinate with the warehouse, tailoring, shipping, and other teams to resolve issues.
Maintain accurate customer and order records.
Follow up with customers to ensure their concerns are resolved.
Provide professional, polite, and timely customer service.




Identify recurring customer issues and share feedback with the team.

Requirements
Positive communication skills in English and Hindi.
Friendly, patient, and skilled attitude.
Basic computer knowledge.
Comfortable using WhatsApp, email, and online order management systems.
Ability to handle multiple customer queries efficiently.
Strong problem-solving and follow-up skills.
Previous customer service or e-commerce experience is an advantage.

Preferred Skills
Ability to communicate clearly with customers and internal teams.

What We Offer
Supportive and professional work environment.
Chance to learn e-commerce operations and customer relationship management.
Career growth opportunities.
[Add other benefits, if applicable.]

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits
Paid sick time

Work Location: In person

📌 Customer Care Representative Agra
🏢 BIGREAMS INTERNATIONAL
📍 Agra