Welcome and assist customers visiting the dealership/service centre.
Handle customer enquiries through phone calls, WhatsApp, and other communication channels.
Make service reminder calls and inform customers about their upcoming periodic service.
Follow up with customers after vehicle service to obtain feedback and ensure satisfaction.
Conduct customer satisfaction calls and maintain proper feedback records.
Handle customer complaints professionally and coordinate with the concerned department for timely resolution.
Escalate unresolved customer issues to the Service Manager/CRM Manager.
Maintain regular communication with customers regarding service appointments, vehicle status, and delivery.
Generate and maintain service leads through customer follow-ups.
Encourage customers to return to the dealership for periodic maintenance and service.
Support customer retention and improve repeat-service business.




Promote service packages, accessories, periodic maintenance, and other dealership offerings where applicable.
Maintain accurate customer information and update CRM/DMS records.
Coordinate with the Sales and Service departments to ensure smooth customer communication.
Follow up with customers regarding pending service appointments and missed appointments.
Assist in conducting customer engagement activities, campaigns, and dealership events.
Prepare daily/weekly reports related to customer calls, appointments, feedback, complaints, and follow-ups.
Maintain skilled communication and ensure a high standard of customer service at all times.

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Relation Executive Thrissur (India)
🏢 Johns Honda
📍 India