Job DescriptionTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
NWhat we are looking for
NRole: Contact Center Engineer
NExperience Range: 5 to 8 Years
NLocation: Bangalore, Hyderabad
NMust Have:
N
- n
- Cisco UCCE or UCCX Administration and Support N
- Cisco CVP (Customer Voice Portal) N
- Cisco Finessen
- Cisco Unified Communications Manager (CUCM) N
- Cisco Unified Intelligence Center (CUIC) N
- IVR Development and Call Routing Scripts N
- SIP Protocol, Voice Gateways, CUBE N
- Troubleshooting Voice and Contact Center Technologies N
- Understanding of TCP/IPand Networking Fundamentals N
nGood to Have:
N
- n
- Cisco Webex Contact Center (WxCC) N
- Genesys / Avaya ContactCenter Exposure N
- Experience with REST APIs and Contact Center Integrations N
- Python or PowerShell Scripting N
- Reporting and AnalyticsTools N
- Cloud Contact Center Solutions N
nEssential:
N
- n
- Design, deploy, and maintain Cisco Contact Center solutions. N
- Configure and support Cisco UCCE/UCCX, CVP, Finesse, CUIC, and Voice Gateways. N
- Develop and troubleshoot IVR call flows and routing scripts. N
- Manage SIP trunks, Voice Gateways, and telephony infrastructure. N
- Perform contact center upgrades, migrations, and system integrations. N
- Monitor system performance and proactively resolve issues. N
- Collaborate with business stakeholders to gather requirements and implement enhancements. N
- Provide L2/L3 support and participate in on-call support activities. N
- Create technical documentation, SOPs, and operational runbooks. N
nMinimum Qualification:
N
- n
- 15 years of full time education N
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable) N