Job DescriptionRole Summary
nWe are seeking a proactive and strategic Customer Success & Account Management Specialist to drive client retention, expansion, and revenue growth. This role sits at the intersection of sales, relationship management, and customer experience, requiring a balance of commercial acumen and customer-centric thinking.
nYou will own key accounts, ensure value realization for clients, and identify growth prospects through deep engagement and consultative selling.
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nKey Responsibilities
n1. Account Management & Client Success
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Serve as the primary point of contact for assigned key accountsn
Build trusted advisor relationships with stakeholders and decision-makersn
Ensure successful onboarding, adoption, and ongoing satisfactionn
Conduct regular business reviews (QBRs/MBRs) with clientsn

n2. Revenue Growth & Expansion
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Drive upselling, cross-selling, and renewals across accountsn
Identify whitespace opportunities within existing client portfoliosn
Develop account growth plans aligned with client business goalsn




Consistently achieve or exceed revenue and retention targetsn

n3. Customer Experience & Retention
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Monitor customer health metrics and proactively mitigate churn risksn
Resolve escalations efficiently while maintaining client trustn
Deliver a seamless and high-quality customer experiencen

n4. Strategic Collaboration
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Work closely with Sales, Product, Marketing, and Delivery teamsn
Provide customer feedback to improve product/service offeringsn
Support go-to-market strategies and client-specific campaignsn

n5. Business Development
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Identify and pursue current opportunities within existing networksn
Contribute to pipeline generation through referrals and relationshipsn
Support proposal development and client presentationsn

nKey Performance Indicators (KPIs)
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Revenue growth from existing accounts (%)n
Net Revenue Retention (NRR)

📌 Customer Success Hyderabad (India)
🏢 Prudent Technologies and Consulting
📍 India