Job DescriptionSummary
nMilestone Technologies is actively seeking a Senior ServiceNow Technical Consultant to join their team on a full time basis. The company is looking for experienced ServiceNow delivery experts with a solid background in assisting organizations in adopting service management and asset management best practices and optimizing them on the ServiceNow platform. The successful candidate will possess expertise in service management/asset management process design and ServiceNow configuration and development.
nResponsibilities
n
n
Partner with Milestone Technologies Solutions Architect to assess current state processes and tools, define ServiceNow solution requirements, and configure ServiceNow accordinglyn
Work with clients to assess current state processes and tools, define ServiceNow solution requirements, design solutions, and create implementation plansn
As a senior technical member of the team, deliver hands-on configuration, development, and integration servicesn
Produce process guides, training guides,
and other core project deliverables as neededn
Lead and support practice build efforts, including the development of practice intellectual property (IP)n
nSkills
n
n
5+ years of experience with the ServiceNow Platformn
ITSM, ITOM, ITAMn
5+ years of qualified services/consulting experiencen
ITIL v4 Foundations certification or commitment to attaining it within the first 8 weeks of employmentn
ServiceNow CSA and 2 additional CIS certificationsn
Experience with HAM, and ServiceNow discoveryn
Integration experience, including but not limited to SCCM or other software discovery toolsn
Excellent understanding of implementation methodologies/SDLC (e.g., Agile Scrum, Waterfall)n
Advanced level understanding of ServiceNow application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO, etc.)n
Excellent interpersonal skills and experience in public speak