, Permanent Position: Airport Passenger Support Staff
Company Overview: Airstriprealtech is a leading airport management
company based in Pune, Maharashtra, India. We provide a wide range
of services to ensure smooth and effective operations at airports,
including passenger support, security, and ground handling. Our
team is dedicated to providing the highest level of customer
service and ensuring a pleasant experience for all passengers. Job
Summary: We are currently seeking a highly motivated and
customer-oriented individual to join our team as an Airport
Passenger Support Staff. In this role, you will be responsible for
assisting passengers with their travel needs and ensuring a
seamless and enjoyable airport experience. You will also be
responsible for maintaining a safe and secure environment for all
passengers and airport staff. Key Responsibilities: - Greet and
assist passengers at airport check-in counters, security
checkpoints, and boarding gates - Provide information and
assistance to passengers regarding flight schedules, gate changes,
baggage requirements,
and other travel-related inquiries - Assist
passengers with special needs, such as elderly or disabled
individuals, families with small children, and non-English speaking
passengers - Ensure compliance with airport security regulations
and assist with security screenings as needed - Monitor passenger
flow and assist with crowd control to maintain a protected and organized
workplace - Handle and resolve customer complaints and issues in
a professional and timely manner - Collaborate with other airport
staff, including ground crew and airline personnel, to ensure
efficient and timely operations - Maintain a clean and organized
work area and assist with general airport duties as assigned
Qualifications: - High school diploma or equivalent - Previous
customer service experience, preferably in a fast-paced environment
Excellent communication and interpersonal skills - Ability to
remain calm and professional