Job DescriptionRESPONSIBILITIES:
NClient Relationship
n
- N
- Responsible for day-to-day relationship with key contact (ie. The 'owner' of the Worldpanel subscription within the client organisation) N
- Understand what the client's overall goals and objectives are and the role that different departments and individuals are playing in achieving these N
- Continue to develop a broader network of contacts with the client while maintaining existing relationships N
- Utilise high levels of on-site presence to build a reputation as a Trusted Adviser through being a recognised and well known face around the client office N
- Manage the client's expectations with respect to the quality, speed and volume of data, and the servicing they are entitled to N
- Resolve dissatisfactionif it arises, acting rapidly to resolve disagreements and not avoiding difficult issues N
- Resolve workload capacity issues if they arise, negotiating with client stakeholders to establish priorities N

nAccount Handling
N
- n
- Manage the account administratively,



dealing with internal departments such as accounts and operations to make sure communication and dispatches to the client are professionally and accurately handled N
- Ensure contractual obligations are known and adhered to, escalating issues if required in valuable time N
- Actively contribute to monthly forecasts in line with the revenue phasing done N
- Identify revenue gaps and plans for closing these over the course of the year, communicating status and priorities both upwards and downwards N
- Prepare proposals both in response to client briefs and proactively follow up and close these proposals in order to achieve revenue targets N
- Seek to deliver benefits led solutions in your proposals, encompassing the full range of KWP services N
- Look for revenue opportunities outside of your main contact N
- Manage and plan the account resource to avoid drops in service quality N
- Ensure appropriate inductions and train

📌 Hiring: Research Director (Alibag)
🏢 Worldpanel
📍 Alibag