Job DescriptionModern Casa is a rapid-growing home & lifestyle brand dedicated to making everyday living better through thoughtfully designed home and kitchen products. We sell across our own website, marketplaces, and quick commerce platforms, and we're building a customer-first team that delivers an exceptional shopping experience. We're looking for a Customer Support Executive who enjoys interacting with customers, solving problems, and ensuring every customer has a smooth experience—from placing an order to successful delivery and beyond. Key Responsibilities: Customer Support - Handle customer queries across WhatsApp, Email, Instagram, Phone Calls, and other support channels. - Assist customers with product information, order updates, shipping queries, returns, exchanges, refunds, and general support. - Resolve customer concerns professionally while maintaining a positive customer experience. - Escalate complex issues to the concerned teams whenever required. Order Confirmation & Customer Calling - Call customers to confirm newly placed orders before dispatch.



- Verify customer details, address, and purchase intent. - Contact customers with abandoned checkouts and assist them in completing their purchase whenever applicable. - Follow up with customers regarding delivery-related issues and ensure successful order completion. Delivery & Order Management - Coordinate with courier partners regarding shipment-related issues. - Handle Non-Delivery Reports (NDR) by contacting customers and helping resolve delivery issues. - Assist customers with order tracking and delivery updates. - Process return, exchange, replacement, and refund requests as per company policies. - Ensure timely resolution of customer complaints and order-related concerns. Documentation & Reporting - Maintain accurate records of customer interactions and support tickets. - Update order status and customer notes in internal systems. - Share daily work updates and reports with the Customer Success Lea

📌 Customer Support Executive (Haryana)
🏢 Modern Casa
📍 Haryana