16 Sep
|
AM Infoweb
|
Pune
Job Description
Key Responsibilities
n
n
Lead, coach and mentor a team of Customer Support Executives.
n
Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets.
n
Conduct huddles, feedback sessions and performance reviews.
n
Handle customer escalations and ensure timely resolution.
n
Prepare daily/weekly MIS reports.
n
Coordinate with QA, Training, HR and Operations.
n
Build a positive, high-performance team culture. Eligibility
n
Minimum 1 year of on-paper Team Leader experience (Mandatory).
n
International BPO / International Voice background.
n
Graduation is Mandatory.
n
Excellent communication and people management skills.
n
Immediate joiners preferred.
n
📌 Team Lead Pune
🏢 AM Infoweb
📍 Pune