What Youll Be Doing (position summary):

The Processing Officer, IBP AutoPost is responsible for processing financial and non-financial transactions related to account maintenance, customer deposits, suspense account entries, adjustments, wires, and transfers. The role ensures all transactions are verified, compliant with agreements, and accurately reported, using independent judgment and standard procedures. The Officer is accountable for achieving productivity targets and meeting or exceeding Service Level Agreements (SLAs) while supporting the organizations operational excellence and customer satisfaction goals.

At CIBC India we enable the work workplace most optimal for you to thrive in your role. Details on your work arrangement (including in office and work from home) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):
Receive transaction requests and verify information against CIBCs book of record
Escalate non-conforming requests or those exceeding dollar limits to appropriate authorities for authorization




Complete clerical duties such as electronic filing, data entry, and modifying spreadsheets to support the department
Stay updated on changes to products, services, rules, and regulations to ensure accurate processing and quality assurance
Process incoming requests efficiently and in compliance with procedures to meet SLAs and deliver high customer service levels
Prioritize and organize workload based on risk, severity, and required documentation to ensure deadlines are met
Train new and temporary staff on procedures and guidelines to ensure knowledge transfer and process consistency
Cross-train in other roles to assist or support team members during peak periods or as needed to meet SLAs
Identify and recommend process improvements to enhance client satisfaction
Interpret exception items and escalate as appropriate, considering customer impact
Maintain regular contact with internal teams and departments

📌 Processing Officer, Ibp Autopost Hyderabad (India)
🏢 CIBC India
📍 India