Job Description

Job Overview:

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We are looking for a energetic and result-driven Strategy & Ops qualified to lead strategic initiatives aimed at enhancing the performance, satisfaction, and retention of our partner/driver network. This leadership role sits at the heart of our operations, focusing on optimizing the partner & driver experience through data, systems thinking, and cross-functional collaboration.

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Key Responsibilities:

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Lead Strategic Programs

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Design, pilot, and scale high-impact programs to elevate partner/driver performance and engagement.
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Translate customer insights and market research into actionable roadmaps.
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Own Metrics & Execution:

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Take end-to-end ownership of key initiatives with a solid focus on data-backed decision-making.
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Set transparent goals and KPIs, build dashboards, and track progress across initiatives.
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Drive continuous execution excellence across markets and teams.
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Cross-functional Problem Solving

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Collaborate closely with Product, City Operations, Training,



and Support teams to identify pain points and deliver scalable, tech-enabled solutions.
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Lead cross-functional task forces on key initiatives like onboarding, incentives, quality, and feedback loops.
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Continuously Improve Systems

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Develop proactive systems for issue detection and root cause resolution.
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Implement feedback loops and quality control mechanisms to constantly enhance the partner/driver lifecycle experience.
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What We're Looking For

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5+ years of experience in high-growth startups, top-tier consulting firms, or business
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operations roles with increasing responsibility.
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Proven ability to operate in ambiguous environments and lead through influence and data.
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Excellent analytical skills with a strong track record of solving complex problems through structured thinking.
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Hands-on approach, a bias for action, and a passion for operations and customer
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📌 Senior Program Manager Gurugram
🏢 Battery Smart
📍 Gurugram