Job Overview: We are looking for a agile and result-driven Strategy & Ops professional to lead strategic initiatives aimed at enhancing the performance, satisfaction, and retention of our partner/driver network. This leadership role sits at the heart of our operations, focusing on optimizing the partner & driver experience through data, systems thinking, and cross-functional collaboration.

Key Responsibilities: Lead Strategic Programs - Design, pilot, and scale high-impact programs to elevate partner/driver performance and engagement.
Translate customer insights and market research into actionable roadmaps.

Own Metrics & Execution:
Take end-to-end ownership of key initiatives with a strong focus on data-backed decision-making.
Set transparent goals and KPIs, build dashboards, and track progress across initiatives.
Drive continuous execution excellence across markets and teams. Cross-functional Problem Solving - Collaborate closely with Product, City Operations, Training,



and Support teams to identify pain points and deliver scalable, tech-enabled solutions.
Lead cross-functional task forces on key initiatives like onboarding, incentives, quality, and feedback loops.

Continuously Improve

Systems - Develop proactive systems for issue detection and root cause resolution.
Implement feedback loops and quality control mechanisms to constantly enhance the partner/driver lifecycle experience. What We’re Looking For - 5+ years of experience in high-growth startups, top-tier consulting firms, or business
operations roles with increasing responsibility.
Proven ability to operate in ambiguous environments and lead through influence and data.
Excellent analytical skills with a robust track record of solving complex problems through structured thinking.
Hands-on approach, a bias for action, and a passion for operations and customer

📌 Senior Program Manager Saharanpur
🏢 Battery Smart
📍 Saharanpur