Job Description

Title:- Product Operations Support Specialist

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Experience: 2–4 Years

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Education: AA/BA preferred; equivalent relevant experience will also be considered

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English: C1 or above preferred

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Location: Anna nagar, Chennai

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The Role

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We are looking for a Product Operations Support Specialist to join our rapid-paced and creative workplace.

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The role will focus on supporting customer onboarding by configuring digital documents, troubleshooting product-related issues, managing data, and ensuring smooth customer workflows.
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The role requires strong Advanced SQL skills, attention to detail, analytical thinking, and the ability to investigate and resolve operational and data-related issues.
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The successful candidate will work closely with Customer Success, Product, and Integration teams to deliver accurate and efficient customer configurations.
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Responsibilities

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Configure and manage customer documents within our document-signing platform, PandaDoc, including the manual setup of customized fields.
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Configure customer document templates,



assign them to relevant teams and sections of the platform, and enable additional features as required.
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Perform advanced SQL queries to investigate data issues, validate configurations, identify discrepancies, and support troubleshooting.
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Analyze data using SQL to identify root causes of product, workflow, and integration-related issues.
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Perform data checks and reconciliation using SQL to ensure accuracy and consistency across systems.
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Assist with additional manual account setup, product configuration, and operational tasks as required.
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Document recurring issues, identify process improvements, and contribute to improving operational efficiency.
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Working Hours: 1:00 PM – 9:30 PM

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Working Days: Monday to Friday

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Transportation: Drop facility available for female employees

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Budget: ₹8 LPA – ₹10 LPA

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Night Shift: One day per week. Employees will have the option to work from home during the night shift and will receive a ₹1,000 night shift allowance for each night worked.

📌 Technical Product Support Specialist Tamil Nadu
🏢 Hyring®
📍 Tamil Nadu