Key Responsibilities

Store Operations Management
Oversee daily operations of the Instamart Dark Store, ensuring smooth functioning across all departments.
Manage First Mile processes including inbound, put-away, inventory accuracy, and stock health.
Supervise Last Mile operations ensuring timely order dispatch, rider coordination, and customer order accuracy.
Maintain optimal stock levels and coordinate with central teams for replenishment.

Team & Roster Management
Lead, supervise, and motivate store staff including pickers, packers, and supervisors.
Prepare, manage, and monitor staff rosters based on demand forecasting and peak-hour requirements.
Conduct regular training, performance reviews, and conflict resolution.

Cold Chain & Freezer Temperature Compliance
Ensure strict monitoring of freezer and chiller temperature as per guidelines.
Maintain and log temperatures for:
Chocolate: +15C to +20C (cool & dry storage)
Ice Cream: 18C or below
Frozen Products: –18C or below
Chilled Items: +1C to +4C




Conduct regular audits to ensure product quality and shelf-life compliance.

Communication & Reporting
Handle daily email communication with central operations, HR, supply chain, and last-mile teams.
Prepare operational reports including attendance, performance, shrinkage, and SLA adherence.
Address escalations, resolve operational issues, and ensure SOP compliance.

Customer Experience
Ensure minimal order delays, high order accuracy, and quality compliance.
Investigate complaints and coordinate with relevant teams for closure.

Requirements
Minimum 3+ years of experience in retail, e-commerce, warehouse/dark store management, or similar operations.
Robust experience in team handling, roster planning, and store leadership.
Knowledge of cold-chain management and product temperature requirements.
Excellent communication skills, email etiquette, and basic MS Office/Google Sheets knowledge.
Ability to manage high-pressure situations and rapid-paced operations.

📌 Store Manager Chennai
🏢 Veerwal Getwork Services
📍 Chennai