Jo b Description
To support the operational delivery of the invoice processing activity of the client
Provide a quality check function for the team, supporting a culture of continuous improvement to not only meet, but exceed the service standards set by the Service Level Agreement while working to improve process controls and process efficiencies.
Ensures that the daily activities within his/her Teams responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets.
Help monitor daily workload of team addressing bottlenecks and ensuring payments are processed within SLA
Provide Quality check for invoices processing, releasing holds and monitoring performance on accuracy
Ensure compliance to Internal Audit
Monitor and ensure compliance to standard processes ensuring that any deviations from process are appropriately escalated and monitored to reduce risk




Escalate unresolved issues to reporting manager and perform other duties as requested by the Manager
Makes decisions on process issues / queries and sensitive individual cases
Ensures knowledge and best practice sharing, captures and documents teams collective knowledge.
First contact person for team members in any matters.
Ensures cross-training and knowledge sharing within the Team.
Supporting team in Process of more complex transactions and producing outputs in invoice processing, T&E;, Payment, Service Desk Activities
Demonstrate leadership skills and develop current employees
J ovide excellent customer service to all stakeholders, including vendors, facilities and colleaguesJ

📌 Procure To Pay 7 Yrs To 10yrs Chennai
🏢 Capgemini
📍 Chennai