Role & responsibilities
Receive requests from customers or customer representatives for the Nokia portfolio of Care services and commercial warranty support
Register support requests in the case handling systems
Ensure the customer is contractually entitled to the support being requested
Assign and routes requests efficiently to the proper service delivery workgroups
Carrie out work according to specific instruction and set procedures
Coordinate tickets that require multiple services with appropriate global support organisations, as needed
Escalate if timely assignment is not possible within Service Level Agreement (SLA).
Continuously stay updated on the latest processes and tools by following the regular training provided (e.g., classroom, on-the-job, independent study).
When required,



performing additional tasks assigned by a supervisor (reports, analysis etc)
Reports to TL all vulnerabilities noticed in GWC Operation, Quality, Information Security, EH&S; in real time
Graduation from reputed institute
Fluency in English and based on GWC location, fluency in another language might be required
Experience on call center & Ticketing tools
Literate in computer knowledge
Available to work shifts in support of the 24x7 GWC operation
Positive team player
Focus on customer satisfaction
Flexibility

Preferred candidate profile

📌 Front Office Executive Noida
🏢 Movate Technologies
📍 Noida