KRA Key Performance Indicators (KPIs) Target Frequency 1. Revenue Generation Monthly sales value achieved vs. target; number of orders converted Monthly 2. Lead Response Speed Average first-response time to enquiry (target: within X hours) Daily/Weekly 3. Conversion Efficiency Lead-to-order conversion rate (%) Monthly 4. Quotation Turnaround Average time from enquiry to quotation shared Weekly 5. CRM/Pipeline Hygiene % of leads/prospects with updated, accurate CRM entries Weekly 6. Customer Retention Repeat order rate from existing accounts Quarterly 7. Customer Satisfaction Complaint resolution TAT; escalation recurrence rate Monthly 8. Collections Support Timely coordination on payment follow-ups (if applicable) Monthly

Required Skills

Problem Solving skills Lead Generation Analyst Calendar Management Execl for Intermediate account management Presentation skills Data Analysis

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📌 Sale Executive Gurugram
🏢 vashi electricals
📍 Gurugram