Job Summary

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Responsibilities
Supervise the implementation of housekeeping standards and procedures in relation to: Bedroom service; Bathroom service; Cleaning service; Linen maintece
Recommended changes to these standards and training needs on an ongoing basis
Maintain a current and thorough knowledge of all housekeeping systems
Open and close the shift and ensure effective shift hand over
Distribution and collection of keys
Perform Room allocations
Perform Room inspections
Liaise with Front Office for guest and hotel requirements
Ensure guest valet is processed and delivered in a timely manner
Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
Manage all special requests made by guests




Ensure you have complete knowledge of room types, layouts and facilities
Manage storage areas
Maintain adequate stock levels
Conducts shift briefings to ensure hotel activities and operational requirements are known.
Timely escalation of unsolved guest complaints to superiors
Ensure IHG standards are followed by the employees during Cleaning process
Provide on the job training for housekeeping team members

Qualifications and requirements
Bachelors Degree/ Diploma in Hotel Management or equivalent
2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Housekeeping Supervisor New Delhi
🏢 IHG Hotels & Resorts
📍 New Delhi